VoLTE
VoLTE (Voice over LTE) and VoNR (Voice over New Radio) are the modern standards for mobile calls in Canada. Since the legacy 2G and 3G networks have now been fully retired across the country, these technologies are essential for staying connected. They allow your phone to place calls over the 4G and 5G networks, providing the best possible coverage, crystal-clear sound quality, and the ability to use high-speed data while you’re on a call. On this page, we’ll explain how these technologies work, what you need to access them, and how to ensure they are enabled on your device.
How do VoLTE and VoNR work?
The technology behind these services is essentially VoIP (Voice over IP), which converts your voice into data packets. This is necessary because modern 4G and 5G networks were designed primarily for high-speed data.
- VoLTE: Uses the 4G LTE network for voice calls.
- VoNR: The next-generation equivalent that runs directly on the 5G network (5G Standalone).
In the past, mobile phones would “drop down” to 3G or 2G for calls. Since those networks no longer exist in Canada, your phone now stays on the 4G or 5G network for the entire duration of your call.
Did you know? With VoLTE and VoNR, you don’t have to choose between a call and your data. You can browse the web, use navigation apps, or stream video at full speed while talking. While VoLTE is the current standard, VoNR is now being rolled out on the latest 5G networks to offer even lower latency and even better audio fidelity.
Why the change was necessary
The transition to VoLTE and VoNR was driven by the need for more efficient networks. By phasing out aging 2G and 3G infrastructure, Canadian providers have freed up “spectrum” to make 5G faster and 4G more reliable. For you, this means calls connect almost instantly and sound significantly better than they did on older systems.
Key benefits of VoLTE/VoNR
- Near-instant connections: Calls connect in a fraction of the time compared to old networks.
- HD voice quality: Provides a clear, natural-sounding voice experience.
- Seamless multitasking: Use your 4G/5G data at full speed during a call.
- Essential for Wi-Fi calling: These technologies serve as the foundation that allows you to use Wi-Fi Calling when cellular reception is weak.
What do you need to use VoLTE?
To use VoLTE or VoNR, you need a bring your own phone plan (BYOP) or a prepaid plan, and a compatible device. By 2026, all major Canadian carriers have fully integrated these features into their standard service offerings.
Most modern smartphones support VoLTE, and the newest flagship models (like the latest iPhone, Samsung Galaxy, and Google Pixel series) now support VoNR as well. However, because each carrier has its own specific network configuration, your phone must be compatible with your specific provider’s settings. You can check for a list of supported devices on your carrier’s website.
Do both iPhone and Android support these features?
Yes, virtually all iPhones and Android devices released in the last several years are VoLTE-compatible, and newer 5G models support VoNR. If you are using an older device and find you can no longer make or receive calls, it is likely because the phone cannot connect to the modern VoLTE-only infrastructure. We recommend ensuring your device is always updated to the latest version of its operating system to maintain network compatibility.
How to enable VoLTE/VoNR on iPhone and Android
In most cases, these features are enabled automatically. If not, you can usually turn them on in your settings. There is no extra cost for this; calls are billed as standard minutes in your plan.
On iPhone
- Open Settings and select Cellular.
- Ensure that cellular data is enabled and then click on Cellular Data Options.
- Choose Voice & Data.
- Ensure that LTE (or 5G On) is checked.
- Enable VoLTE.
Note that on many newer iPhone models and updated iOS versions, the VoLTE toggle may no longer appear. This is because the feature is enabled by default to ensure your device remains compatible with modern networks.
On Samsung
- Open Settings.
- Click on Connections.
- Choose Mobile networks.
- Select VoLTE calls by sliding the toggle to the right.
On Google Pixel and Motorola
- Open Settings.
- Select Network & Internet > SIMs.
- Select your active provider.
- Activate VoLTE by sliding the toggle to the right.
In some cases, you may need to restart your mobile phone after enabling VoLTE for it to work. Once restarted, your device will be optimized for the best possible calling experience.
Will VoLTE affect my data usage?
No, VoLTE does not affect your data usage, even though the call travels over the 4G or 5G network. These calls are billed as standard voice minutes and will not be deducted from your monthly data allowance.
Is VoLTE the same as VoNR?
While they perform the same function, they operate on different network layers. VoLTE handles calls over the 4G LTE network, whereas VoNR is the specialized version for 5G Standalone networks. In Canada, your phone will intelligently switch between the two to ensure you always have the clearest connection available without you ever having to lift a finger.
